Simple Warranty is a web-based product warranty registration and claim management application that structures customer coverage submissions, validates serial numbers, and executes administrative approval workflows on Joget DX8 and Joget DX9.

Product manufacturers, retail distributors, and customer support managers struggle to track customer warranty coverage when relying on paper registration cards or unmonitored email submissions. Manual warranty processing leads to unverified serial numbers, missing purchase receipts, delayed claim approvals, and unorganized customer contact histories. Service teams lack centralized visibility into active product coverage records, warranty registration statuses, and historical customer claim decisions.

Key Features

• Configures product category directories and specific product model catalogs with unique code identifiers and model names.
  
• Dispatches automated email notification alerts to purchasers and administrators by connecting to organization SMTP server settings.
  
• Captures purchaser warranty registrations including full names, physical addresses, email contacts, mobile phone numbers, product categories, model numbers, serial numbers, purchase dates, and online store purchase indicators.
  
• Routes submitted warranty claims to designated approver inboxes for administrative verification and eligibility review.
  
• Records approval decisions across approved and rejected status toggles to update warranty registration records.
  
• Displays central administrative registries to search, filter, and inspect pending and historical product warranty submissions.
  
• Exports warranty registration directories and customer claim registers into CSV, Excel, XML, and PDF formats.

Frequently Asked Questions

How do purchasers submit product coverage requests in Simple Warranty?

Purchasers submit product coverage requests by filling out the online web-based warranty registration form in Simple Warranty, providing personal contact details, product serial numbers, model selections, and purchase dates.

What setup steps are required before accepting warranty registrations in Simple Warranty?

Organizations set up product categories, define product models per category, and configure email SMTP settings in Simple Warranty prior to publishing warranty registration forms to purchasers.

Which Joget platform versions support Simple Warranty?

Simple Warranty runs on Joget DX8 and Joget DX9, On-Premise and Cloud environments across Enterprise editions.

What's New

• 23-Sep-2020: Fix hyperlink to background images.
• 26-Mar-2026 - Revamped for Joget DX8.